1. Failed service
Agar koi service technical wajah se fail hoti hai aur output nahi milta, to us service ka amount aapke wallet me wapas aa jata hai (zyadatar turant, kuch manual services me 24–72 ghante).
2. Successful service
Jo service safal ho chuki hai aur output mil chuka hai, uska refund nahi hota.
3. Wallet recharge
Recharge ka paisa kat gaya par wallet me nahi aaya, to UTR / transaction ID ke saath support se sampark karein. Verify hone par balance add kiya jata hai.
4. Plan / ID fees
Activate ho chuke plan ya ID fees ka refund nahi hota.
5. Sampark
Refund request ke liye login karke Complaint section ya Support page use karein.